For more than two decades, I used a color line in my salon that I really liked so much. I wasn’t just comfortable with the products, I was confident in the way they mixed, the application, the process and, of course, the outcome — consistent quality that I could count on.
I suppose that my satisfaction was linked in part to my familiarity with the line, and my clients were never dissatisfied. I was reluctant to try something new. Then I did. I’m ecstatic. And this column is about change.
Let me step back a few months. The decision I made to switch color lines closely followed another change — I cut my hair short. Very short. …
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