Gina Rivera’s Tip of the Week 10.4.2020

Here’s my Tip of the Week

Customer service is something that is key in every business. Here are a few tips that I rely on when it comes to customer service which can be applied to any profession.

– Regardless of your day, always be positive for your client as they may need to see a friendly face.

– Don’t get distracted with phone calls or text messaging when providing services to clients.

– Make eye contact and always be a good listener.

– Never snack or eat when your client is there. This is unprofessional and redirects focus that should remain on the client.

-If you encounter a request for a service that you don’t provide, always recommend an alternative solution or a referral to someone who provides the service.

– Push yourself to come up with things to make your clients feel extra special.

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