We have all had those clients. You know the ones I mean. The ones that refuse to use high quality products no matter how many times you recommend it. Every hairdresser has a client in their book who buys the cheapest shampoo on the grocery store shelf all while complaining about the health of their hair. Ironically, this conversation typically occurs while they are requesting their next appointment for a perm or color.
So, how do you convince this client to invest in a treatment or product though it may cost a few more dollars? Here’s what I recommend:
Remember, change can be challenging for some people so be patient because with just a little bit of encouragement that difficult client may become your best customer!